Dialogus
Trust · Security

Security you
can replay.

Dialogus handles orders, payments and personal data on live phone calls. So we don't ask for trust — we hand you evidence: SOC 2 Type II attested, ISO 27001 underway, and every call accountable to the millisecond. One is being sealed right here.

Live transcriptcall #48213

Sure — the card is .

PII redacted in-stream — models, logs and replays see the bars

Policy check

Offer the 12-month plan at $428/mo.

Within policy
Audit trail
14:03:21payment plan quoted · policy P-114
14:03:22order #4821 → POS · $428 ✓
14:03:22record sealed · sha-256 8f3a…c1
Yesterday, across every call
0calls secured yesterday
0pieces of PII redacted
0left in plain text
One call, sealed

Follow one secret
through one call.

02:14

Redaction

Spoken once. Stored nowhere.

The caller says the card number one time. Before it can reach a model, a log or a recording, it's masked in the live stream — the replay your team watches has the bars too. What was never kept can never leak.

Live transcript02:14
Sure — the card is
masked before models, logs and recordings ✓

02:15

Guardrails

The agent can't go off-script.

Prices, promises, discounts, sensitive territory — every sentence is checked against the policies you wrote before it's spoken. Off-policy output is blocked in-flight, not flagged in a report the next morning.

"We can waive that fee for you"Off policy
"I can offer the 12-month plan at $428"Within policy
blocked before it's spoken — not after

02:16

The seal

Every action leaves a signature.

Each quote, each tool call, each commit to your POS or ledger lands with a timestamp and a hash. When someone asks what exactly happened on a call, you don't tell them — you replay it, millisecond by millisecond.

Audit trailsha-256 · 8f3a…c1
14:03:21payment plan quoted · policy P-114
14:03:22order #4821 → POS · $428 ✓
14:03:22record sealed · replayable to the ms

Day 90

The audit

Proven on a schedule.

Independent auditors attest it, an external firm attacks it every year, and access gets re-reviewed every quarter. The paperwork — reports, policies, pen-test summaries — lives in the Trust Center, most of it one NDA away.

The paperwork
SOC 2 Type IIattested · report under NDA
Penetration testannual · independent firm
Access reviewsquarterly · least privilege
The receipts

Attested, not asserted.

Encryption

TLS in transit, AES-256 at rest — calls, transcripts and records.

Tenant isolation

Your data lives in your lane — strict isolation between organizations at every layer.

No training on your data

Your calls tune your agent. They never train anyone else's.

Access control

Least privilege, role-based access and quarterly reviews across the stack.

Continuous probes

Our own sentinel attacks production around the clock — we find issues before your clients do.

Data retention

Retention windows you set, deletion you can verify.

Policies, architecture docs, pen-test summaries and the SOC 2 report are available under NDA — write to contact@dlgs.ai.

Don't take our word for it.
That's the whole point.